win69 is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights under Philippine law.
Summary: win69 collects only the personal data necessary to operate a safe, compliant, and enjoyable online casino platform for Filipino players. We do not sell your data. We process your information in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. This Policy applies to all users of the win69 platform at win69.one.
win69 ("win69," "we," "us," or "our") operates the online casino platform accessible at win69.one (the "Platform"). As a personal information controller under the Philippine Data Privacy Act of 2012, win69 is responsible for the personal data you provide to us and the data we collect when you use the Platform.
This Privacy Policy ("Policy") describes:
By registering an account with win69 or otherwise using the Platform, you acknowledge that you have read and understood this Policy. This Policy should be read alongside win69's Terms & Conditions.
win69 collects the following categories of personal data from registered players and Platform visitors:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (e.g., PhilSys, passport, driver's licence) |
| Contact Data | Email address, mobile number, residential address (city, province, postal code) |
| Account Data | Username, encrypted password, account preferences, communication preferences |
| Financial Data | GCash or PayMaya account reference, bank account details (for withdrawals), transaction history, deposit and withdrawal amounts |
| Gaming Data | Game history, wager amounts, win/loss records, session duration, bonus usage |
| Technical Data | IP address, device type, browser type and version, operating system, time zone, screen resolution |
| Usage Data | Pages visited, features used, click patterns, session timestamps, referral source |
| KYC Documents | Scanned copies or photographs of government-issued ID, proof of address, selfie verification images |
| Communications Data | Records of your interactions with win69 customer support, including chat transcripts and email correspondence |
win69 does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. We do not collect data relating to racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.
win69 collects personal data through the following means:
Data you provide directly when you register an account, complete KYC verification, make a deposit or withdrawal request, contact customer support, or respond to a survey or promotion.
Data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies. This includes your IP address, device identifiers, and browsing behaviour on the Platform.
Data received from third-party service providers, including:
win69 uses your personal data for the following purposes:
win69 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing a separate legal basis for the new processing activity.
Under the Philippine Data Privacy Act of 2012, win69 relies on the following legal bases to process your personal data:
win69 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:
All third parties with whom win69 shares personal data are required to handle that data in accordance with the Philippine Data Privacy Act and are bound by appropriate contractual obligations and data processing agreements.
win69 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform.
You can control and delete cookies through your browser settings. Note that disabling strictly necessary cookies may prevent you from accessing certain features of the win69 Platform, including logging in to your account.
win69 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of account plus 5 years after closure (AMLC requirement) |
| Transaction and financial records | 10 years from the date of transaction (Anti-Money Laundering Act) |
| KYC documents | 5 years after account closure or last transaction |
| Customer support communications | 3 years from the date of the interaction |
| Gaming and session logs | 2 years from the date of the session |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
After the applicable retention period, win69 will securely delete or anonymise your personal data in accordance with its data disposal procedures.
win69 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Your Responsibility: While win69 takes all reasonable steps to protect your data, you are also responsible for keeping your account credentials secure. Never share your win69 password or OTP with anyone, including win69 staff. win69 will never ask for your password.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, win69 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected data subjects without undue delay, in accordance with the Data Privacy Act.
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by win69:
To exercise any of the above rights, please contact win69's Data Protection Officer at [email protected]. win69 will respond to verified requests within 15 business days. We may need to verify your identity before processing your request.
The win69 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law governing casino-style gambling. win69 does not knowingly collect personal data from persons under 21 years of age.
If win69 discovers or is notified that personal data has been collected from a person under 21, win69 will immediately suspend the relevant account, delete the associated personal data, and take appropriate action in accordance with its legal obligations. If you believe a minor has registered on the win69 Platform, please contact us immediately at [email protected].
The win69 Platform may contain references to third-party services such as payment processors. win69 is not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party services you use in connection with your win69 account, particularly your GCash or PayMaya provider and your bank.
win69 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. When material changes are made, win69 will notify registered players via email or through a prominent notice on the Platform. The updated Policy will display a revised "Last Updated" date at the top of this page.
Your continued use of the win69 Platform following the posting of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree to the updated Policy, you must cease using the Platform and may request account closure.
win69 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data, please contact:
If you are not satisfied with win69's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines through their official channels.
All data transmitted between your device and win69 is protected by TLS/SSL encryption. Your login credentials, financial details, and personal information are never sent in plain text.
win69 verifies every player's identity before activating full account privileges. This protects you and the platform from fraud, identity theft, and underage gambling.
Your personal data and KYC documents are stored with industry-standard encryption at rest. Access is restricted to authorised win69 personnel on a strict need-to-know basis.
win69 processes all personal data in full compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and the regulations of the National Privacy Commission.
win69 will never sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used only to operate and improve the win69 platform.
Access, correct, or delete your data at any time. win69's dedicated Data Protection Officer handles all privacy requests promptly and in accordance with Philippine law.
Your privacy is our priority. Join thousands of Filipino players who trust win69 for a safe, fair, and transparent online casino experience. Must be 21 or older to play.